Website Return Policy
Return policy and damages
We want you to be 100% satisfied with our service and merchandise. All of our items carry a 14 day money back guarantee as long as they are returned in the same mint condition as received. If you do not wish to keep the undefective item, you must return it at your shipping expense for a refund of the purchase price (you get full credit for merchandise, but not shipping cost). If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment. Items returned after 14 days will be subject to a 25% restocking charge. Special order items that are not listed on our website, will not be returnable.
In the process of placing an order we collect customers’ e-mail addresses and a home address. We do not sell or share that information with anyone.
Free Gift Wrap Service
If you wish your item gift wrapped, please indicate so on the comments form. We are happy to wrap your purchase and enclose a gift card free of charge if the ordered item is being sent directly from our store. Some drop ship items cannot be gift wrapped, we will enclose a gift card if this is the case.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers or from staff error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture as much detail in our images for your benefit, actual jewelry size may be different than the size they appear in the site due to extreme close ups of the images.